AI as part of the workflow, not the entire workflow.
WiseLink uses AI when software needs to understand information that traditional rules cannot reliably interpret.
WiseLink integrates leading AI models into business workflows where language understanding and reasoning create practical value.
Where AI earns its place.
Rules handle the predictable. AI handles the input that rules cannot parse: free-text email, varied documents, incomplete requests.
intentUnderstand email intentextractExtract data from documentsclassifyClassify requestsreasonReason about incomplete informationselectChoose between approved workflow actionsdraftDraft responsesflagIdentify exceptions
Agents operate through defined tools.
AI models do not need unrestricted access to business systems.
WiseLink can expose specific actions through permissioned tools while deterministic software controls execution.
Example tool set
email.readdocument.extracterp.lookupsupplier.lookupapproval.requestaccounting.preparenotification.sendaudit.record
Each tool has a fixed input schema, its own permissions and validation. An agent cannot call anything that is not on the list.
From proposal to recorded action
- AI proposes an approved action
- Rules check permissions, limits, data
- Human approval when required
- Deterministic execution through the tool
- Audit log every step recorded
- AI step
- Automated step
- Human approval
- System of record
What that looks like in a run.
Every tool call is logged with its result. When a rule says a person must decide, the agent stops and waits; it cannot route around the approval.
AI handles ambiguity. Software provides boundaries.
The reusable agent tooling we are building- email.readRequest: updated bank details
- Intent classifiedsupplier change request
- supplier.lookupsupplier found, details differ
- approval.requestRule: bank change needs approval
- Approved by finance
- notification.send
- audit.record
Simulated sequence for illustration — not a customer log.
Have a workflow that needs understanding, not just rules?
Show us the emails, documents or requests your team interprets by hand today.